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Annoying Customers — TheOdd1sOut shadowing | TryShadowing
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TheOdd1sOut
Annoying Customers
Annoying Customers
TheOdd1sOut
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6:47 · Apr 11, 2016
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Hey,
this
is
kinda
like
a
part
two
video
I
mean
you
don't
have
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0:00
Hey, this is kinda like a part two video I mean you don't have
0:03
to have seen the part one video to understand what I talk about in
0:06
this video,
0:06
But I mean if you haven't watched part one, uh, you should.
0:09
So I used to work at Subway
0:11
and to be honest about 80% of the customers were fine.
0:14
Sometimes they would do something that would just personally annoy me,
0:17
like ask for a meatball on flatbread.
0:19
So don't feel too bad for me.
0:21
Like, sometimes people would ask me: "Can I have a turkey with lettuce,
0:24
tomatoes--" Whoa whoa whoa whoa!
0:26
Slow down!
0:26
What kind of bread?
0:27
Foot-long or six-inch?
0:28
What kind of cheese?
0:29
Is it toasted?
0:29
THEN we'll talk about vegetables!
0:31
And every time someone brought in a list,
0:33
there would always be something missing on it.
0:35
Always!
0:35
I never had someone come in with a complete list.
0:37
I would ask someone, "What kind of cheese?"
0:39
And they would say, "Agh, they didn't specify."
0:42
Well then, if they didn't care enough to remember cheese,
0:44
I guess they'll get swiss!
0:45
If anyone watching is currently working at a Subway,
0:47
then feel free to use these tricks. if someone asked me, "Hmm,
0:51
what kind of cheese do you recommend?"
0:52
I would ALWAYS say provolone.
0:54
because it's the easiest cheese to pull apart with gloves on.
0:57
Really, if anyone asked me what I recommended,
0:59
I would just tell them the easiest thing for me to do.
1:01
But even after I gave my insightful provolone cheese recommendation,
1:05
Sometimes people would still say, "Hmm,
1:06
I'll take American." why do you even ask me what cheese I would recommend
1:10
if you're not gonna take it seriously?!
1:12
Another thing that would annoy me is
1:14
when people would say the sandwich was "All done"
1:16
But they didn't put any sauce on it.
1:17
So I would ask, "Any sauce?"
1:19
and then they would be like, "Oh yeah, Mayonnaise."
1:21
OH!
1:21
Why did you tell me it was all done IF IT WASN'T!
1:23
Also, the receipt machine at the store took like seven seconds to print out
1:27
the receipt.
1:27
So it would be very awkward if I asked someone,
1:30
"Do you want your receipt?"
1:31
and then they would say, "Yes."
1:32
And then we would just STARE...
1:34
AT EACH OTHER...
1:36
UNTIL...
1:37
The receipt printed.
1:38
So what I did every time someone swiped their credit card,
1:41
I would just stare off into space, And in my head,
1:43
I would count to five and then I would ask,
1:45
"Do you want your receipt?"
1:46
And by the time they said yes, it was like magic!
1:49
As soon as they said yes, BSSHHH, the receipt printed.
1:52
At Subway, you only work with one other person.
1:54
So if someone got annoyed and said, "Lemme talk to your manager."
1:57
I would just look at them and go, "Listen, I've been here the longest.
2:00
The only other person in this store is a 16-year-old girl,
2:03
and she technically isn't old enough to use the toaster.
2:05
So, I'm probably your best bet.
2:07
I'm the manager."
2:07
Like, do people think the manager will automatically take their side
2:10
and give them free stuff?
2:12
YES, actually they do think that because it happens all the time.
2:14
I would consider myself a pretty laid-back Subway employee.
2:17
I didn't like to be stingy with people,
2:19
Even though I was disobeying the Subway formula on purpose.
2:22
Oh, you want more than six olives on your foot-long?
2:25
Pff, sure!
2:25
Here, have a FIFTH slice of cheese!
2:27
A dollar fifty for avocado?
2:29
Pff, I'll charge you seventy-five cents buddy!
2:31
I probably shouldn't be saying these things, you know.
2:33
In case this whole YouTube thing flops and I need a job.
2:36
So I wasn't really "strict" on the rules.
2:38
You know those fast food workers who are strict, "No!
2:40
We won't serve breakfast at 10:02!
2:42
Get out!"
2:43
But being pretty laid back still didn't stop people from being annoying.
2:46
So this one person comes in and asks for two, foot-long, pastrami sandwiches.
2:50
And pastrami is our most expensive sandwich.
2:52
It's about $10 for a foot-long.
2:54
And guys, the pastrami is super good, but I wouldn't pay for it.
2:57
I mean it's good, yeah, but I'm not paying $10 for a foot-long.
3:00
It's not worth it.
3:01
So this guy, I make his two sandwiches.
3:03
I ring them up and I say, "That'll be $20."
3:05
And I guess he didn't look at the price of the sandwich on the
3:07
menu,
3:08
or he thought we still did the $5 foot-longs,
3:09
because he said to me, "I ain't paying for that."
3:12
And this is when I was just starting out!
3:13
I only had like, a week of experience, and after he said that,
3:17
I responded, "Well, shoot, I guess you're not paying for it,
3:20
I didn't know people could do that."
3:21
"Hey, I want this!"
3:22
"Alright, that's $20" "Nah."
3:25
"You don't want it?"
3:25
" No I want it, I'm just not paying for it."
3:28
Ok no, but actually we did come up with a compromise.
3:30
He told me he had $12,
3:32
so he ended up paying for one of the sandwiches,
3:34
And I got to eat the other one.
3:36
So it all worked out.
3:36
So one time I was making a sandwich for a guy with a very
3:39
heavy accent and he asks for onions on the side.
3:42
No big deal!
3:43
We had Sooubway put vegetables in little cups all the time.
3:45
I actually got a soup cup,
3:46
because the on the side cups are teeny-tiny
3:49
and I started doing my thing.
3:50
But then he says, "No!
3:51
On the side." and I think, " Oh!
3:53
He's getting a foot-long!
3:55
He probably wants onions on half of it, but not the other.
3:58
So I start putting onions on half the sub, but then again he says,
4:01
"No!
4:02
On the side!"
4:03
At this point, I don't know what this guy wants.
4:05
So I ask him, "On the side of what?"
4:07
and then he screams,
4:08
O N I O N S
4:09
And I never figured out what he was trying to say.
4:11
This one old gentleman asks for sauce to be put on his vegetables,
4:14
and normally we put it on top of the sandwich with the meat.
4:17
And I didn't know
4:17
if I heard him correctly
4:18
because I put the sauce on
4:19
and closed the sandwich.
4:21
So your sauce would've been in the same place either way!
4:23
One time, this woman tipped me and Correy $40.
4:26
She wasn't annoying.
4:27
I just wanted to sprinkle in some good customer stories.
4:29
Ok one time, this, uh, Native American person came in and,
4:33
I don't know if mentioning that was important to the story...
4:36
He comes in and asks for five foot-long Tunas.
4:39
Ok Tyler, just me and you lets do this!
4:41
and then when we're all finished, we ring them up and we say,
4:43
"Anything else?"
4:44
and he says, "seven meatballs" What!?
4:47
He wanted seven more sandwiches!
4:49
But James, you're Sooubway!
4:51
You're supposed to make people sandwiches regardless of how many they ask for.
4:55
Yeah I know, but the guy could've handled it differently.
4:57
Normally for a platter, you have to call in at least an hour ahead,
5:00
and that's only five foot-longs.
5:02
This guy could've called ahead and said, "Hey, I'm getting twelve sandwiches so just,
5:06
prepare yourselves... mentally."
5:07
I mean we had so many customers waiting in line.
5:10
No, we didn't that's a lie, it was only him.
5:12
But still!
5:12
This one woman, I was making her sandwich and for vegetables,
5:15
she asked for extra lettuce.
5:16
So I put on a big handful, but then she asks for more.
5:19
So I put more on, "more" I sprinkle some on M O R E!
5:23
"Uh, I won't be able to close the sandwich with any more lettuce."
5:26
and she says,
5:27
"That's fine."
5:28
"Alright, extra lettuce it is."
5:30
So I ended up giving her an open sandwich with a mountain of lettuce.
5:33
You know we do salads, right?
5:35
When I was little,
5:36
I always thought if I was working at a store
5:38
and someone tried to rob me,
5:39
I wouldn't give them any money.
5:40
But now it's like, "Pshh, I ain't risking my life for Sooubway!
5:44
Here take the cash register!"
5:46
So thankfully I've never had someone pull a gun on me,
5:48
but I have caught people stealing from us.
5:50
I was making someone's sandwich
5:52
and this one kid asks for just a water cup.
5:54
So I gave it to him.
5:55
So I go back to making a sandwich
5:57
and I just hear the fuzzy soda sounds being dispensed,
5:59
And I look over, and the kid is putting soda in the cup!
6:02
HE DIDN'T EVEN TRY TO HIDE IT!
6:04
When I put soda in a water cup I at least wait for the
6:06
employees to go in the back.
6:08
But, I didn't even say anything.
6:09
I was just like, "Alright, man."
6:11
This guy, I totally saw him take a bag of chips
6:13
and he hid it under the counter
6:15
so I couldn't see.
6:15
So when I rang up his sandwich I asked, "Anything else?"
6:18
and he said, "Nope."
6:21
Alright, whatever.
6:22
Ok, last story.
6:22
I was in the back playing some Clash of Clans,
6:25
And we have a computer that shows what the cameras see,
6:27
and I see this woman who was eating there,
6:29
She reached over the counter
6:31
and took three large cups
6:32
and I did nothing to stop it.
6:34
You know, I'm the kind of person that's like,
6:36
"The fast food employee is always right."
6:38
Say if I was eating somewhere,
6:39
And I ask for a chicken salad and they said,
6:41
"We only have tuna salad."
6:43
I'm the kind of person that's like, Oh,
6:45
well I guess I'm having the tuna salad then.
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