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Why Do Escalator Steps Have Teeth?
Why Do Escalator Steps Have Teeth?
Veritasium
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22:17 · Sep 11, 2025
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0:00
- On October 23rd, 2018,
0:02
thousands of football fans were making their way to the game in Rome.
0:05
Excitement for the game was high, and the fans began to chant and sing.
0:10
At 7:03 pm,
0:11
around 50 people were riding the long escalator down to the platform,
0:15
but within 30 seconds, the crowd had swelled to nearly double that.
0:19
Everything seemed fine, but inside the escalator was a problem.
0:25
The weight of the passengers was bearing down on the steps,
0:28
and the load on the main motor was increasing.
0:31
To try to slow the descent, the motor applied a counter torque.
0:35
But as the force continued to increase, the stairs began to move faster.
0:39
By 7:04 pm, the crowd had tripled.
0:42
The motor finally reached its limit, and under the massive strain,
0:45
the drum began to slip.
0:47
With the motor losing control, the escalator triggered its second line of defense.
0:52
A safety relay tripped, immediately cutting power to the motor.
0:56
The main brake clamped down on the metal drum to stop the descent of
1:00
the stairs,
1:04
but, it failed.
1:05
The friction on the main drum wasn't enough to stop the motor from spinning,
1:09
and the stairs continued to accelerate.
1:12
Sensing the motor had lost control of the steps,
1:14
the escalator engaged the last line of defense.
1:17
In the event of an emergency,
1:18
an auxiliary break is designed to bypass the motor entirely
1:22
and directly lock the drive shaft.
1:25
Under normal circumstances, the chance
1:27
that all three safety measures fail at the same time is vanishingly small.
1:33
But these weren't normal circumstances.
1:35
At 7:05 pm, the third and final safety system failed,
1:39
and the stairs began to plummet.
1:41
Fans were flung forward and started streaming down the escalator.
1:46
Some lept over the central barrier in desperation,
1:49
while others were swept into a crushing pileup.
1:52
At the bottom, the landing became a dangerous choke point.
1:55
Under the pressure, the steps twisted and buckled into jagged metal,
1:59
leaving 24 people injured.
2:01
Something like this shouldn't have been possible,
2:04
and experts at the time knew that something had gone wrong,
2:07
and they started to suspect foul play.
2:10
In the aftermath, Rome's Transit Agency sealed off the accident site
2:13
and closed the Republica station for several months.
2:16
The authorities ordered both a technical and a criminal investigation,
2:20
and the mayor even publicly vowed to discover the cause of the accident.
2:25
So investigators began dismantling the wreck,
2:28
tearing it down piece by piece to reconstruct what had happened.
2:34
The ride people experienced on
2:36
that escalator was one of the most terrifying rides of their lives.
2:39
But maybe it's more similar to the origin of escalators than you might think.
2:43
Like what was the first escalator even used for?
2:47
Do you wanna have a guess?
2:51
It was an attraction in a theme park all the way back in 1896.
2:55
It had no steps, a 25 degree incline,
2:58
and it was essentially just a slow conveyor belt made of metal
3:02
and wooden parts.
3:03
It brought people up a full seven feet before they would have to walk
3:07
downstairs on the other side,
3:09
and it was a huge success.
3:11
Over 75,000 people enjoyed the attraction during its two week stay at the Old
3:16
Iron Pier on Coney Island.
3:18
The ride was named the Continuous Elevator and its inventor, Jesse Reno,
3:22
had created it not just as an attraction, but as a proof of concept,
3:27
because he saw it as the future of transportation.
3:33
But as Reno watched people ride his invention, he began to notice a pattern.
3:38
Nobody walked.
3:39
Instead, they stood still, feet planted firmly sideways with people gripping the handrail tightly.
3:47
Two years later, the department store Harrods in England installed a similar device,
3:51
but the ride was
3:52
so unsettling that Harrods had to put staff at the top to offer brandy
3:55
to men and smelling salts to women just to calm their nerves.
4:00
You see, for both devices,
4:01
the 25 degree conveyor belt was precarious to walk on
4:05
and unnerving to stand on.
4:07
At around 12 degrees, walking on an incline becomes difficult,
4:10
and 25 degrees is roughly the limit that our ankles can flex.
4:16
If only there was a way to replace the conveyor belt with a moving
4:19
set of stairs.
4:20
Well, then the riders would always have a flat surface to stand on
4:24
and a staircase they could climb
4:26
if they wanted to.
4:28
One attempt at a solution had already been around for four decades,
4:31
and it was called the revolving stairs.
4:34
It consisted of a chain that went around a loop,
4:36
then fixed stair shaped blocks were attached to it,
4:39
creating a flat surface to stand on during the main incline.
4:42
But as soon as you'd reached the top, the steps tilted forward,
4:46
making it treacherous to get off,
4:47
and a similar problem plagued you at the bottom.
4:51
Now, you might think if the top and bottom are causing problems,
4:53
just extend each landing, but that also doesn't work.
4:57
You just end up with a jagged mess for longer.
5:00
So how do modern escalators solve this problem?
5:04
I mean, have you ever stopped to think what happens to the stairs at
5:07
the top of the escalator
5:08
when they disappear?
5:10
Clearly, we have steps going around in some sort of loop,
5:13
but how do they actually behave on the return journey?
5:16
What if I give you two options?
5:18
Do they stay right side up like the cabins in a Ferris wheel,
5:22
or do they flip upside down
5:23
and then flip back again at the other side? - I'm gonna go this
5:28
one all day. - Ferris wheel. - This one makes more sense. - Ferris
5:30
Wheel. - Yeah,
5:31
this one. - I think they turn upside down. -
5:34
And they're actually right side up. - I think I'm gonna go with this.
5:37
- Wow.
5:37
You're both - They just keep- - Yeah. - The solution to this problem
5:40
came from another inventor named George Wheeler.
5:43
His idea forms the basis of every escalator in use today.
5:47
A modern version of it works something like this.
5:50
A typical subway escalator has an electric motor at the top with a power
5:54
output of around 50 kilowatts.
5:56
Smaller than most electric cars.
5:59
This motor spins extremely fast at over a 1,000 RPM,
6:02
but it's pretty weak.
6:04
So to drive the steps,
6:05
the escalator needs to convert this into a slower output with more force.
6:10
To do this, it uses a reduction gearbox in a gear system,
6:13
lowering the output to just a few RPM
6:15
and increasing the torque by a factor of around 100.
6:20
The motor is connected with a large sprocket to a reinforced steel chain,
6:24
which pulls the stairs around a loop.
6:26
The so-called step chain is fitted with wheels to allow it to roll smoothly
6:30
around curves.
6:32
But unlike the design for the revolving stairs,
6:34
Wheeler proposed attaching each step to this chain through a single axle,
6:38
giving it the freedom to rotate.
6:41
Next, he added a second set of wheels to each step
6:43
that followed a different track,
6:45
allowing him to control the angle of each step at any point.
6:49
On the incline, the two tracks overlap just like the revolving staircase,
6:53
but then at the top, the two tracks separate,
6:56
and this is what allows us to keep the steps level throughout the entire
7:00
ride.
7:01
The tracks then remain separated and curve around.
7:04
The steps flip upside down, tuck into the loop, and start their return journey.
7:08
At the start of the incline,
7:09
the tracks rejoin and the whole process repeats. - So the answer is,
7:15
you are both wrong. - Oh my God. - I don't want to be
7:22
interviewed anymore. - Yeah. - Wow.
7:22
I never really thought about that. - Yeah, like, I would say,
7:24
it's like a upside down elevator, bro. - Guess what?
7:29
You're right. - Yeah? - Yeah. - But despite all modern escalators adopting Wheeler's design,
7:36
at the time, it caught
7:37
so little attention that he was forced to shelve the idea.
7:40
It wasn't until eight years later that another inventor, Charles Seeberger,
7:44
bought his patent and capitalized on the invention.
7:47
Seeberger partnered with the Otis Elevator Company, and together they built a prototype.
7:53
A year later, in 1900, they showcased it at the Paris Exposition Universelle.
7:59
In total, 51 million people flocked to the exposition to see the marvels of
8:03
modern technology.
8:04
But one of the most popular exhibitions was the world's first true commercial escalator.
8:09
The machine drew huge crowds.
8:11
French historian Philippe Jullian described it
8:13
as the jolliest attraction at the exhibition
8:15
and wrote,
8:16
"The escalator caused many an incident worthy "of the vaudeville, separating families,
8:21
"sending old men sprawling, delighting the children, "and reducing their nannies to despair."
8:26
The escalator was even awarded one of the grand prizes of the fair.
8:30
Shortly after, escalators started being installed in different places across the world.
8:35
But these escalators weren't perfect.
8:38
They had smooth flat stairs, and when they reached the top,
8:41
these stairs would disappear under a wooden board, leaving a dangerous gap between them.
8:47
Shoe laces, coats, and especially the long skirts in fashion at the time easily
8:51
got caught in the machinery.
8:53
One incident even saw a three year girl getting her foot pinched in the
8:57
gap.
8:57
And while the girl luckily escaped with injured toes and a missing shoe,
9:01
something in the design had to change.
9:04
To solve this, Seeberger
9:06
and Otis installed a triangular shunt at the end of the escalator,
9:10
forcing rider to go off to the left before they reached the dangerous gap.
9:14
This system worked, but it was awkward
9:16
because it meant people had to put one foot onto solid ground
9:19
while the other was still moving,
9:21
which became especially tricky when some people stood still and others walked.
9:25
So to reduce the risk of people getting in each other's way,
9:28
operators asked people to stand on the right
9:31
and keep the left lane clear for faster walkers.
9:34
It's a convention we still often follow to this day,
9:38
but as it turns out, there's a much better solution than the shunt.
9:43
Modern escalator steps aren't smooth, they're grooved.
9:46
These grooves then interlock perfectly with a comb plate at the top of the
9:50
escalator.
9:51
So now, if a small item approaches the end,
9:54
the comb plate lifts it up and out of harm's way.
9:57
This makes it much harder for things to get stuck, and perhaps more importantly,
10:00
it allows people to safely step off forwards.
10:05
But the comb plate doesn't entirely solve the problem.
10:08
We still have these gaps on the side of the escalator
10:10
that can pinch and trap objects
10:12
as the steps move.
10:13
So to address this,
10:14
a new safety feature called the skirt brush was added to the escalator in
10:18
1982.
10:21
Escalators are full of subtle safety features like this, some old and some new,
10:25
but almost all of them are designed around people.
10:28
All the way back in 1896,
10:30
Jesse Reno predicted that riders on his attraction would need something to hold onto,
10:34
so he introduced a moving handrail.
10:36
In a modern escalator,
10:38
the motor has a separate connection to turn a friction wheel
10:41
that drives the handrail.
10:43
The only problem is that friction wears things down.
10:46
So over time, the wheel gets smaller, and as its circumference decreases,
10:51
each rotation moves the rubber loop a slightly shorter distance,
10:55
so the handrail begins to move more slowly.
10:58
The effect is small, but it builds up over time.
11:01
So to compensate for this,
11:02
a new handrail is calibrated to move around 2% faster than the steps.
11:07
You can actually try this yourself.
11:09
Next time you're standing on an escalator,
11:11
just place your hand next to you as you stand still,
11:14
and you will watch as your hand slowly drifts forward.
11:18
This speed difference stops the handrail from lagging too far behind the steps over
11:23
time. - Because I have definitely noticed
11:26
that,
11:26
that sometimes I'm on an escalator and then it's going faster than me.
11:30
My hand is going faster than my body,
11:34
but that means it's a new escalator. - Well, it's a new frictional wheel.
11:38
That wheel that drives the hand, we don't replace,
11:43
we don't replace the entire escalator. - Oh, wow,
11:46
so that's like a party trick I can use to entertain my friends.
11:50
I mean, I don't know when I'd have a party on an escalator,
11:52
but whatever, if I'm on an escalator with my friends
11:55
and I can see it moving,
11:56
I'd be like, "Hey, that's 'cause there's a new frictional wheel."
11:59
I can tell them that and impress them. - But it's not just the handrail.
11:59
The speed of the steps themselves is also something
11:59
that needs to be carefully controlled.
11:59
And modern escalators use AC induction motors,
11:59
which are extremely good at regulating their rotational speed.
11:59
And this has an unexpected benefit on downward escalators.
11:59
With enough people riding,
11:59
their weight is enough that the motor no longer has to power the ride.
11:59
Instead, the weight of the passengers themselves drives the chain
11:59
and causes the motor to spin.
11:59
As more people board, the force on the motor increases,
11:59
and it's pushed to turn faster.
11:59
But modern AC induction motors work by creating a rotating magnetic field.
11:59
When the motor tries to spin faster than the field,
11:59
electric currents are induced inside it, which then create their own magnetic field.
11:59
This new field pushes back in the opposite direction to the spin,
11:59
creating a braking force, which resists the increase in speed.
11:59
But something interesting happens when the motor resists like this, rather than consuming energy,
12:00
the physics of the motor flips
12:00
and it uses the excess mechanical energy to produce an electric current.
12:00
This is called regenerative braking,
12:00
and it's the same trick that electric vehicles use to recharge their batteries.
12:00
In effect, the motor turns into a generator.
12:00
The result is that on a busy day,
12:00
many modern downward escalators aren't just moving people, they're actually generating electricity.
12:00
Often this is channeled back to the building's internal grid
12:00
and used to power other devices,
12:00
including the upward escalators. -
12:00
So even the escalator
12:00
that was invented by George Wheeler
12:00
and was installed in 1920,
12:00
the Paris Exhibition, et cetera, I mean, all these escalators were regenerators. - What? - Yeah,
12:00
when there were people standing on the escalator in down direction,
12:00
these escalators were feeding energy back into the grid. - No,
12:00
it's like the down escalator's a generator? - This regenerative braking makes escalators extremely
12:00
power efficient,
12:00
but more importantly, it makes them inherently safe.
12:00
But there is a point where if you keep adding weight,
12:00
then eventually the force becomes
12:00
so strong that the motor can no longer resist it.
12:01
And if left unchecked, it would start accelerating uncontrollably.
12:01
The stairs would go plummeting down, which is exactly what happened in Rome.
12:01
After a nearly two year long investigation, the investigators published this 86 page report.
12:01
Inside it lists the exact sequence of events that led to the disaster.
12:01
As fans crowded onto the escalator,
12:01
their combined weight increased the load on the main motor.
12:01
The motor tried to resist this change,
12:04
but as more and more people funneled on, the force got too high,
12:06
and eventually it hit a tipping point and the motor started accelerating uncontrollably.
12:06
Safety sensors in the machine noticed this sudden change
12:07
and triggered two things in short succession.
12:07
At first, the power to the motor was cut, and immediately after that,
12:07
the main brake engaged.
12:07
Two massive arms clamped down on the drum to lock it in place
12:07
and avert a runaway.
12:07
This break should have had enough stopping power to bring the fully loaded escalator
12:07
to a halt,
12:07
even under the massive strain, but it didn't.
12:07
Tests after the incident showed that its braking force was far too low,
12:07
around 37% of the manufacturer's specification.
12:07
The weakened brake struggled to slow the spinning motor
12:07
and the escalators downhill acceleration continued.
12:07
This is when the last line of defense kicked in.
12:08
When the escalator speed rose by more than 20%,
12:08
the auxiliary brake triggered driving steel wedges into a disc on the drive shaft.
12:08
But when investigators opened up this brake, they were shocked.
12:08
The final mechanical backstop had been partially disabled.
12:08
Someone had physically tied plastic straps around one of the two brake wedges
12:08
and rendered it useless. (dramatic music) With half the system unable to engage,
12:08
its stopping power was cut by 50%,
12:08
just enough for the weight of all those passengers to overpower the brake
12:08
and render the last line of defense useless.
12:08
Investigators knew that these failures should have been automatically recorded in the error logs,
12:09
but when they went to check, they found nothing.
12:09
The error codes had been turned off.
12:09
Meaning critical malfunctions could occur without leaving a trace.
12:09
The only way this could happen was if they had been disabled on purpose,
12:09
meaning someone must have reprogrammed the system to stop recording fault codes.
12:09
Next investigators turn to the maintenance records,
12:09
but they found these similarly incomplete
12:09
and evidence of major work on the escalator was nowhere to be found at
12:09
all.
12:09
With all the main safety systems compromised and critical alerts turned off,
12:09
the escalator had been a ticking time bomb.
12:09
All findings from the technical investigation pointed not to a manufacturing defect,
12:09
but to a pattern of neglect
12:09
and falsification by those in charge of keeping the machine safe.
12:09
This left the prosecution with one clear question, who was responsible?
12:09
The trail of evidence led back to June,
12:09
2017 when maintenance responsibilities for Rome's escalators shifted to a new contractor, Metro Roma.
12:12
The Transit Authority ATAC severed its contract with Metro Roma in an attempt to
12:12
wash its hands of the situation.
12:12
But as the criminal inquest continued,
12:12
it became clear that the problem went far deeper.
12:12
The investigators discovered that Metro Roma had been working hand in hand with the
12:12
Transit Authority ATAC,
12:12
and together they presided over negligent maintenance and falsified records all across the network.
12:12
By September 2019, 11 suspects were named
12:12
and the courts had suspended three ATAC managers along with the chief of Metro
12:12
Roma.
12:12
The prosecution's findings were grave.
12:12
In many cases, safety devices had been deliberately sabotaged to avoid escalator shutdowns,
12:12
and those in charge had covered their tracks through a pattern of fraud
12:12
and obstruction.
12:12
In the midst of the public outrage,
12:12
prosecutors recorded a chilling wiretap of ATAC Manager Renato Domico.
12:12
The translation, "If you run the numbers, "out of 700 escalators,
12:12
there'd be like three "or four more dropping.
12:12
Come on."
12:12
The prosecutors note in their report
12:12
that Domico appeared uninterested in the possibility there might have been people on those
12:12
three or four escalators.
12:12
It was simply a matter of numbers and percentages to him.
12:12
It was a callous remark and it painted a clear picture of the incident.
12:12
This wasn't an engineering failure, it was a human one.
12:12
But that brings us to a more fundamental question.
12:12
I mean, how safe are escalators really?
12:12
The truth is when they're properly maintained, the safety margins on escalators are enormous.
12:12
Each system is engineered to handle forces far beyond what they'll ever see in
12:12
service. - So the breaking load of our step is like greater 15 kilonewtons
12:12
to 1.5 tons.
12:12
So you can put an elephant on the step and it won't break.
12:12
Well, I've never seen a step break in my work career.
12:12
Never seen a step chain break either.
12:12
I mean, it's does not happen.
12:12
I mean, I'm not here to say
12:12
that there are no accidents on an escalator,
12:12
but the accidents I know, I mean, it's critical like that you,
12:12
that you ensure the right maintenance.
12:12
That's the most important thing, because in the end,
12:12
it's all about maintenance. - When this is done right,
12:12
the chances of a catastrophic failure are vanishingly small
12:12
and with around 1.5 million escalators worldwide,
12:12
that really is how it should be.
12:12
In the US and Canada alone,
12:12
over a hundred billion escalator trips are happening every year,
12:12
making the escalator one of the most widely used forms of transport on the
12:12
planet.
12:12
On a scale that large,
12:12
it's sometimes easy to point the finger at our technology when things go wrong.
12:12
But the truth is, no matter how well designed our systems are,
12:12
they all rely on people to maintain them.
12:12
And perhaps that's the lesson here.
12:12
As humans, we have a duty of care, not just to ourselves,
12:12
but to everyone around us.
12:12
And sometimes that means taking responsibility for keeping each other safe. (gentle music) In
12:12
a way,
12:12
that's how the escalators story began with one person deciding to take responsibility for
12:12
a problem that everyone else ignored.
12:12
Back when Jesse Reno was at university, every day,
12:12
he had to climb more than 300 steps to get to his frat house.
12:12
But while everyone else complained about this, Reno did something about it.
12:12
He had the math, the science, and most importantly,
12:12
the problem solving skills to create the world's very first escalator,
12:12
which he took to Coney Island.
12:12
So how do you go from a frustrating,
12:12
everyday problem to an innovation that changes the world?
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Well, that's where today's sponsor, Brilliant, comes in.
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